Refund Policy

We hope you are satisfied with your purchase, but if you are not satisfied with the dog house, we provide the following refund policy to protect your rights:

1. Refund Application Conditions
The product must be in new and unused condition, and include all original packaging, accessories and instructions.
If there is any quality problem or transportation damage to the product, please contact us within 7 days after receiving the product.
For personal reasons (such as inappropriate size, wrong purchase, etc.), you must apply for a return within 14 days, and the buyer is responsible for the return shipping costs.
2. Application Process
Please contact us through [Customer Service Email] and provide your order number and refund reason.
Provide clear photos or videos to prove the condition of the product (if there is any damage or quality problem).
Our customer service team will review your application and provide further processing steps within 1-3 working days.
3. Refund Processing
After confirming that the returned product meets the refund conditions, we will complete the refund processing within 5-7 working days after receiving the returned product.
The refund will be refunded to your payment method account.
4. Special Circumstances
Customized dog houses or used items are not accepted for unconditional returns.
If there is damage caused by transportation, please be sure to keep the outer packaging and take complete photos for us to process claims or refunds.
We are committed to providing satisfactory service to every customer, thank you for your understanding and support. If you have any questions, please feel free to contact us!
5. Package Return
After returning the goods, please let us know the return tracking number.
If you have any other questions, please feel free to contact our customer service: